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MARKORGANIC

Refund policy

When we replace an item

If a parcel arrives damaged, leaking, or is not what you ordered, we replace it free. Message us within 7 days of delivery with a photo of the item and the packing slip.

When we refund

  • Unopened items returned within 7 days are refunded, less the return courier charge.
  • Opened personal-care products cannot be refunded for change of mind, for hygiene reasons.
  • If we cancel an order ourselves, nothing is charged, because nothing is paid before delivery.

How a refund reaches you

By bank transfer, Easypaisa or JazzCash, within 5 working days of the returned parcel reaching us. We will ask for the account title and number, and nothing else.

What to do first

Message us on WhatsApp with your order number. Most problems are settled in one conversation without a return.